Cancellation & Refund Policy

1. Ride Cancellation Policy

We understand that flights get rescheduled, meetings shift, and emergency family matters arise. Our cancellation terms are straightforward:

• Prior to Driver Departure: You may cancel your booking at any time without any cancellation penalty or fee.
• After Driver Dispatched / At Doorstep: If the vehicle has already arrived at your doorstep or traveled significant distance specifically for your pickup, we kindly request informing the dispatch desk immediately at +91 9043743777. A nominal fuel compensation of ₹150–₹250 may be requested by the driver for dead mileage if cancelled after arrival.
• Outstation Multi-Day Tour Cancellations: Free cancellation up to 4 hours prior to scheduled departure. No penalties apply.

2. Refund Processing (When Applicable)

Since 98% of our customers pay after the ride via Cash or UPI, refunds are rarely required. In the rare event an advance deposit was provided for custom luxury fleet rentals (e.g. Wedding Mercedes/BMW or Tempo Traveller group bookings):

• If cancelled at least 24 hours before the event, 100% of the advance deposit is refunded within 2 to 4 business days via UPI or original payment mode.
• If cancelled within 12 hours of the event, a small administrative fleet reservation fee of 15% may be retained, and the balance 85% refunded promptly.

3. Service Interruptions & Vehicle Replacement Policy

In the rare circumstance of a mechanical vehicle breakdown, tire puncture, or highway obstruction during your journey:

• Our 24/7 central dispatch will immediately dispatch an equivalent replacement cab from our local Coimbatore or regional network at zero additional charge.
• If you choose to make alternate transport arrangements due to unreasonable delay, you will only be charged for the exact kilometers traversed up to the point of interruption.

4. Route Modifications & Early Returns

If you wish to alter your drop destination or conclude an outstation trip earlier than planned, notify your driver and our helpline. Fares will be recalibrated based on actual kilometers covered according to our transparent rate card (subject to standard minimum daily kilometer rules).