Privacy Policy

1. Information We Collect

When you request a cab booking through our online calculator, phone hotline, or WhatsApp booking channel, we collect only the information necessary to fulfill your journey safely and efficiently:

• Contact Details: Passenger full name, mobile telephone number, and email address (if provided for invoice dispatch).
• Journey Information: Doorstep pickup address, destination address, scheduled pickup date, time, and trip category (Local Hourly, Airport Transfer, One-Way Drop, Outstation Round Trip).
• Vehicle Preference: Selected car category (Hatchback, Prime Sedan, Family SUV, Innova Crysta, or Tempo Traveller).
• Special Instructions: Flight numbers, luggage requirements, or specific landmark notes shared voluntarily by you.

2. How We Use Your Information

We use your data solely for operational transportation purposes:

• Dispatching the nearest verified driver to your pickup location within Coimbatore.
• Sending automated SMS, phone call, or WhatsApp confirmations with driver contact details and vehicle registration numbers.
• Calculating distance-based transparent fare estimates and issuing digital trip receipts upon journey completion.
• Customer support assistance, lost-and-found inquiries, and post-ride feedback.

3. Zero Third-Party Data Sharing & Advertising

Get Taxi Kovai never sells, rents, leases, or trades your personal phone numbers or ride history to third-party telemarketers or advertisers. Your phone number is shared strictly with the assigned driver solely for pickup coordination.

4. Payment Security & Financial Data

Get Taxi Kovai operates on a Zero Advance Required policy for standard bookings. You pay the exact metered or quoted trip fare directly to the driver via Cash or UPI (Google Pay, PhonePe, Paytm, BHIM) upon trip completion. We do not collect or store credit card numbers, debit card PINs, or banking passwords on gettaxikovai.in.

5. Cookies & Technical Analytics

Our website uses standard technical cookies and Google Analytics scripts to measure page load performance, understand user navigation patterns, and improve site reliability. These cookies do not store personally identifiable financial information. You may disable cookies in your web browser settings at any time without impacting your ability to book a cab by calling our hotline.

6. Data Retention & Passenger Rights

Trip records are retained in compliance with local commercial transport regulations for safety and accounting audits. You may contact us at any time to request a copy of your billing receipts or request deletion of historical contact records from our booking database.